Retailers improve brand value but stumble on customer satisfaction
InternetRetailer.com
1 in Internet Retailer's Top 500 Guide, ranks ninth in the Interbrand study for overall brand value, but posted the greatest year-over-year gain in total value, up 32% from a year ago. Interbrand calculates Amazon's brand value in 2012 at $12.76 ...

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Investorplace.com

Best Online Brokers for Customer Satisfaction
Investorplace.com
At least, that's what the latest American Customer Satisfaction Index scores say about major Internet stockbrokers. Three big names share the top spot on the 2011 list of the best online brokers for customer satisfaction. According to the latest ACSI ...
Tepid Rise in Customer Satisfaction Mimics Slow Pace of Economic RecoveryMarketWatch (press release)
Netflix is Biggest E-Commerce Loser As Competition Heats Up: ACSICBS Local
Online retailers hold service leadWarc

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All Time High for Customer Satisfaction at first direct
MarketWatch (press release)
LONDON, UNITED KINGDOM, Feb 21, 2012 (MARKETWIRE via COMTEX) -- first direct has achieved the highest ever score for a bank in a Which? customer satisfaction survey with 93%, beating the nearest rival by 5% and the lowest score by over 100%.

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Sprint Direct Connect beats expectations in key performance measurements ...
MarketWatch (press release)
Work is well under way on the entire network. Network Vision and the recent upgrades reflect Sprint's commitment to customer service, which tied for the No. 1 spot among major wireless carriers for customer satisfaction in the 2011 American Customer ...

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The Nation, Pakistan

Financial result: PTCL announces six-month earnings
The Express Tribune
By Press Release " We want to achieve enhanced revenue, greater levels of customer satisfaction, as well as improve our shareholders' value," PTCL CEO & President Walid Irshaid. Pakistan Telecommunication Company Limited's (PTCL) has announced net ...
PTCL earns net profit of Rs 2.84b in half-yearPakistan Observer
PTCL gains Rs 2.84 billion profitBusiness Recorder (blog)
PTCL half-year earnings stand at Rs2.84 billionNews Pakistan

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Free Customer Feedback Platform, Feedback Revolution QR, Has Selected ...
San Francisco Chronicle (press release)
They have selected PageViews to cut through the internet clutter and get found by businesses looking to have more than comment cards and customer satisfaction surveys. "Businesses need real time customer feedback if they want to survive and grow.

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Mecox Lane Limited Announces Fourth Quarter and Full Year 2011 Results
MarketWatch (press release)
... focus on high customer satisfaction allows us to remain competitive in China's B2C e-commerce industry. In that regard, we are pleased to report that our unique Internet visitor-to-buyer conversion rate steadily increased each quarter in 2011, ...

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Barnes & Noble Is a Leader in the Specialty Retail Category for Customer ...
MarketWatch (press release)
NEW YORK, Feb 21, 2012 (BUSINESS WIRE) -- Barnes & Noble, Inc. (NYSE:BKS) , the leading retailer of content, digital media and educational products, is a leader in the specialty retail category for customer satisfaction for the fifth year in a row, ...

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Zen Internet claims PC Advisor award for Best Broadband Provider
Supermarket.co.uk
The company also scored 99.4 per cent on tech support, 98.9 per cent on reliability, and 98.8 per cent on customer satisfaction, while nearly all (97.6 per cent) of the Zen Internet customers polled said they would recommend the broadband provider to ...
Zen Internet named UK's best broadband provideruSwitch.com (Tech)

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Qihoo 360 Reports Fourth Quarter and Fiscal Year 2011 Unaudited Financial Results
MarketWatch (press release)
Our success was driven by our continued focus on product and technology innovation and customer satisfaction. Despite global economic uncertainty and capital markets volatility, growth in China's Internet sector remains healthy and we continue to ...

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