Retailers in Australia Invest in Technology in Order to Increase Sales San Francisco Chronicle (press release) Today, retailers are using easily accessible internet tools such as social media in order to improve their customer service efforts and form a more lasting relationship with customers. This is in connection with the industry's standard of engaging more ... |
Automotive Dealer with Multiple Locations Replaces Websense with OpenDNS ... San Francisco Chronicle (press release) ... the favorite Internet security solution of automotive retailers, to more efficiently leverage limited IT resources and greatly improve network security. Thompson's Honda is an automotive group providing top-tier customer service and satisfaction to ... |
 Music Feeds | Internet crashes for Telstra customers The Age "Telstra's engineers are continuing to monitor the network and identify the cause." The telco was experiencing "a high volume of calls" to its customer service centres, which meant some customers may have difficulties getting through, the spokeswoman ... Millions with no internet after unexplained Telstra outage Telstra internet goes down, takes 24/7 social media support with it |
FreeFi Public Internet Access Network Named "Best WiFi Network" in the United ... MarketWatch (press release) FreeFi provides easy log-in, free access, high-speed bandwidth and 24/7 customer service. Yerington says his company sees a trend as airports, train stations and ferries move away from user-paid WiFi to free access. Through informal research, FreeFi ... |
Twelve Retailers Flunking Customer Service 24/7 Wall St. As recently as 2009, Netflix was the most beloved retailer on the Internet. By the end of 2011, following the failed separation of its streaming and DVD by mail service and sharp price increases, the company had the sixth-worst customer satisfaction ... |
 Call Centre Helper | Sixty percent of customers ditch a company for poor telephone customer service Call Centre Helper More than six in ten customers have ditched a company because its telephone customer service has been so bad. The poll by Natterbox found that internet providers were the most unpopular, with one in five respondents (22 percent) saying they had ... |
Internet Tech Specialists Chosen for Web Development Skills Virtual-Strategy Magazine Internet Tech Specialists, a full service technology company, was recommended due to the special skills that would be called-upon to create National Inventory Certification Association's website. NICA's management staff sought a company that could ... |
Interwrx Selects Global Telecom & Technology as High Performance IP ... MarketWatch (press release) ... our network deployment in most areas in the world," stated Scott Sampson, Chief Information Officer of Interwrx. "Partnering with GTT gives us access to their unique service capabilities, backed up by their outstanding customer service and support. |
Sprint Direct Connect beats expectations in key performance measurements ... MarketWatch (press release) Work is well under way on the entire network. Network Vision and the recent upgrades reflect Sprint's commitment to customer service, which tied for the No. 1 spot among major wireless carriers for customer satisfaction in the 2011 American Customer ... |
 Entrepreneur (blog) | Seven Ways to Keep Angry Customers (Like Me) Happy Entrepreneur (blog) It's like a spat with your spouse. You need the customer-service equivalent of the nice card or the flowers. Don't just file a support ticket. These are the Internet age's slow boats to China. You might get back to me in a day, or a week, or never. |
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